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FAQ

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FAQ

Lorienzr™ is owned and operated by Tianjin Linyuyu Technology Co., Ltd. | Legal Representative: Lai Linyu | Email: service@lorienzr.com | Phone: +86 18988588693 | Business Address: Room 906-1, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin

Frequently Asked Questions

Welcome to the Lorienzr™ FAQ page.

Here you can find answers to common questions about our products, orders, shipping, payments, returns, and customer support.

If you cannot find the information you need, please contact our customer service team.

About Lorienzr™

What is Lorienzr™?

Lorienzr™ is a brand operated by Tianjin Linyuyu Technology Co., Ltd.

We are committed to providing customers with carefully selected products, transparent service information, and a reliable online shopping experience.

Who operates the Lorienzr™ website?

The Lorienzr™ website is operated by:

Tianjin Linyuyu Technology Co., Ltd.

Legal Representative: Lai Linyu
Email: service@lorienzr.com
Phone: +86 18988588693
Business Address: Room 906-1, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin

Orders

How can I place an order?

You can place an order by selecting your desired product, adding it to your shopping cart, and completing the checkout process with accurate payment and shipping information.

How do I know if my order was successfully placed?

After completing your purchase, you will receive an order confirmation email.

If you do not receive a confirmation email, please check your spam or contact our customer support team.

Can I modify or cancel my order?

You may request an order cancellation before your order enters processing or fulfillment.

Once your order has been processed or shipped, cancellation may no longer be available.

Please contact us as soon as possible if you need assistance.

Payment

What payment methods are available?

Available payment methods are displayed during checkout.

Customers must provide accurate and valid payment information when completing purchases.

Is my payment information secure?

Payment transactions are processed through secure payment providers.

Lorienzr™ does not directly store complete payment card information.

Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

How long does delivery take?

Estimated delivery time is:

7–12 business days after dispatch.

Delivery times may vary depending on destination, customs processing, carrier availability, and other circumstances.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

What should I do if my package is delayed or lost?

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact:

Email: service@lorienzr.com

Please provide your order number and tracking information so our team can assist you.

Returns and Refunds

What is your return period?

Eligible products may be returned within 30 calendar days after delivery.

How do I request a return?

To request a return, contact our customer support team at:

Email: service@lorienzr.com

Please provide:

Order number.
Product details.
Reason for return.
Photos or videos when necessary.

Who pays return shipping costs?

For preference-based returns, customers are responsible for return shipping costs.

For products that arrive damaged, defective, incorrect, or significantly different from the description, Lorienzr™ will provide an appropriate solution.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

The actual time for funds to appear may vary depending on your payment provider.