Lorienzr™ is owned and operated by Tianjin Linyuyu Technology Co., Ltd. | Legal Representative: Lai Linyu | Email: service@lorienzr.com | Phone: +86 18988588693 | Business Address: Room 906-1, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin

Shipping Policy

At Lorienzr™, we are committed to providing a clear and reliable shipping experience.

This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.

Shipping Information

The Lorienzr™ website is operated by:

Tianjin Linyuyu Technology Co., Ltd.

Brand Name: Lorienzr™
Legal Representative: Lai Linyu
Email: service@lorienzr.com
Phone: +86 18988588693
Business Address: Room 906-1, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin

Tianjin Linyuyu Technology Co., Ltd., doing business as Lorienzr™, is responsible for processing orders and providing customer support related to purchases made through this website.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time includes order verification, preparation, and fulfillment arrangements.

During periods of high order volume, holidays, or circumstances beyond our reasonable control, processing times may be extended.

Customers will receive a shipping confirmation email once their order has been shipped.

Estimated Delivery Time

After shipment, estimated delivery time is:

7–12 business days after dispatch.

Delivery times may vary depending on:

• Destination country or region.
• Customs processing.
• Carrier availability.
• Weather conditions.
• Unexpected transportation delays.

The estimated delivery period begins after the order has been dispatched, not from the date the order is placed.

Shipping Fees

Shipping fees are calculated based on:

• Destination.
• Order details.
• Selected shipping method.

The applicable shipping cost will be displayed during checkout before payment is completed.

If free shipping promotions are available, the applicable conditions will be clearly displayed on the website or during checkout.

Shipping Origin and Fulfillment

Orders may be fulfilled from our own facilities or partner fulfillment facilities depending on inventory availability and delivery destination.

The fulfillment location may vary based on product availability and operational requirements.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Customers can use the provided tracking information to check shipment progress.

Please allow some time for tracking information to become active after shipment.

Customs, Duties, and Taxes

Depending on the destination country or region, customs duties, import taxes, or other local charges may apply.

Any applicable customs fees or taxes are the responsibility of the customer unless otherwise required by applicable law.

Lorienzr™ cannot control customs processing times or decisions made by local authorities.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Carrier delays.
• Customs inspections.
• Severe weather conditions.
• Transportation interruptions.
• Incorrect shipping information provided by customers.

If your order is delayed, please contact our customer support team with your order number so we can assist you.

Lost or Missing Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact us:

Email: service@lorienzr.com

Please provide:

• Order number.
• Customer name.
• Shipping address.
• Tracking information.

Our customer support team will review the situation and provide appropriate assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If delivery issues occur due to incorrect or incomplete information provided by the customer, additional shipping arrangements may be required.

Please contact us as soon as possible if you need to update your shipping information.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Lorienzr™
Operated by Tianjin Linyuyu Technology Co., Ltd.

Legal Representative: Lai Linyu

Email: service@lorienzr.com

Phone: +86 18988588693

Business Address:
Room 906-1, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin