Lorienzr™ is owned and operated by Tianjin Linyuyu Technology Co., Ltd. | Legal Representative: Lai Linyu | Email: service@lorienzr.com | Phone: +86 18988588693 | Business Address: Room 906-1, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin

Return Policy

At Lorienzr™, we want every customer to have a satisfactory shopping experience. This Return Policy explains the conditions, procedures, and requirements for requesting returns, replacements, or refunds for products purchased through our website.

Please review this policy carefully before placing your order.

Return Information

The Lorienzr™ website is operated by:

Tianjin Linyuyu Technology Co., Ltd.

Brand Name: Lorienzr™
Legal Representative: Lai Linyu
Email: service@lorienzr.com
Phone: +86 18988588693
Business Address: Room 906-1, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin

Tianjin Linyuyu Technology Co., Ltd., doing business as Lorienzr™, is responsible for managing customer orders and providing customer support services.

Return Period

Eligible products may be returned within 30 calendar days after delivery.

Customers must contact Lorienzr™ within the return period to request a return.

Return requests submitted after the applicable return period may not be accepted.

Return Eligibility

To qualify for a return, the item must meet the following requirements:

• The product must be unused and in original condition.
• The product must include original packaging and accessories.
• The product must not be damaged, altered, or improperly used.
• Proof of purchase must be provided.

Products that do not meet these conditions may not qualify for a return.

How to Request a Return

To request a return, please contact our customer support team:

Email: service@lorienzr.com

Please include the following information:

• Order number.
• Customer name.
• Product details.
• Reason for the return.
• Photos or videos showing the condition of the product when necessary.

Our customer support team will review your request and provide return instructions if approved.

Return Address

Please do not send products back to the business registration address unless specifically instructed.

After your return request has been approved, our customer support team will provide the appropriate return address and detailed return instructions.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

For preference-based returns, including situations such as:

• Changing your mind.
• Ordering the wrong product.
• No longer needing the item.

Customers are responsible for return shipping costs.

For products that arrive:

• Damaged.
• Defective.
• Incorrect.
• Significantly different from the product description.

Lorienzr™ will provide an appropriate solution, including replacement, refund, or return assistance, at no additional cost to the customer.

Damaged or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible after delivery.

Please provide:

• Order number.
• Description of the issue.
• Supporting photos or videos.

Our team will review the information and provide an appropriate resolution.

Refund Process

Once a returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method.

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

The time required for the refund to appear in your account may vary depending on your payment provider.

Order Cancellation

Customers may request order cancellation before the order enters the processing or fulfillment stage.

Once an order has been processed or shipped, cancellation may no longer be available.

If cancellation is approved, any eligible refund will be processed according to our refund procedures.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact our customer support team.

Depending on the situation, Lorienzr™ may provide a replacement or another appropriate solution.

Contact Information

If you have any questions regarding this Return Policy, please contact us:

Lorienzr™
Operated by Tianjin Linyuyu Technology Co., Ltd.

Legal Representative: Lai Linyu

Email: service@lorienzr.com

Phone: +86 18988588693

Business Address:
Room 906-1, No. 8 Tianbao Nanhuan Road, Energy-saving and Environmental Protection Industrial Zone, Baodi District, Tianjin